Booking terms

Booking and payment

• Send a request at least 24 hours before the tour; a week ahead is recommended.
• Your booking is confirmed when we email you a confirmation and you have paid in full, within 48 hours of confirmation, and before your tour.
• Prices are per person and do not include VAT. International bank transfer fees are paid by the sender.

Cancellations

• Cancel more than 48 hours before departure: full refund, less any bank or card fees.
• Cancel within 48 hours of departure: 50% of the tour price is charged.
• No-show: the full tour price is charged.
• If we cancel because of weather, safety, or because the minimum number of guests is not reached, you can move to another date for free or get a full refund.

On the tour

• Minimum group sizes apply: 2 guests for most tours, 4 for Spitzkoppe.
• Itineraries can change because of weather, tides or road conditions. Your guide will always choose the safe option.
• Drones are not allowed on our tours.